Privacy policy

Privacy Policy - LIVEWIRE AUTO

Last updated: 25 September 2026

LIVEWIRE AUTO ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit livewireauto.com.au or make a purchase, in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What We Collect

When you browse our site, create an account, or place an order, we may collect:

  • Contact details - name, email, phone number, delivery and billing address
  • Order information - items purchased, order value, payment status
  • Payment information - processed securely by our payment provider (e.g. Shopify Payments, PayPal); we do not store full card details ourselves
  • Account information - if you create an account, your login details and order history
  • Technical data - IP address, browser type, device information, and browsing behaviour via cookies and similar technologies
  • Communications - any information you provide when contacting us for support, warranty claims, or returns

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including shipping and payment
  • Communicate with you about your order, returns, or enquiries
  • Provide customer support, including warranty and fitment advice
  • Send marketing communications, where you've opted in (you can unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Comply with legal obligations, including tax and consumer law requirements

3. Cookies

Our site uses cookies and similar tracking technologies to remember your cart, preferences, and improve site performance, and may use analytics tools (e.g. Google Analytics) and marketing pixels (e.g. Meta/Facebook Pixel) to understand site usage and show relevant ads. You can disable cookies in your browser settings, though this may affect site functionality.

4. Sharing Your Information

We don't sell your personal information. We share it only where necessary with:

  • Shopify - our e-commerce platform provider, which hosts our store and processes transactions
  • Payment processors - to securely process payments
  • Couriers/shipping providers - to deliver your order
  • Suppliers - where required to fulfil or support a warranty claim on a specific product
  • Marketing/analytics tools - where you've consented to marketing or where used for aggregated site analytics
  • Government or law enforcement - where required by law

Some of these third parties (e.g. Shopify) may store data on servers located outside Australia. Shopify maintains its own privacy and security safeguards for this purpose.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access, including relying on Shopify's secure, PCI-compliant infrastructure for payment processing. No online system is 100% secure, but we work to keep your data safe.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including meeting legal, accounting, or reporting requirements (e.g. tax record obligations).

7. Your Rights

Under the Privacy Act, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Opt out of marketing communications at any time
  • Lodge a complaint about how we've handled your personal information

To exercise any of these rights, contact us using the details below.

8. Children's Privacy

Our site is not intended for children under 18. We do not knowingly collect personal information from children.

9. Complaints

If you believe we've mishandled your personal information, contact us first so we can address it directly. If unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on this page.

11. Contact Us

LIVEWIRE AUTO
Website: livewireauto.com.au
Email: info@livewireauto.com.au