Shipping policy

Shipping Policy - LIVEWIRE AUTO

Last updated: 25 September 2026

We currently ship within Australia only. As we grow, we plan to expand to international shipping - stay tuned.

1. Processing Time

Orders are processed within 1-5 business days of payment confirmation (Monday–Friday, excluding public holidays). During sales or high-demand periods, processing may take a little longer - we'll let you know if there's a delay.

2. Shipping Times & Costs

We ship via various carriers. Estimated delivery times from dispatch:

Region	Estimated Delivery
Metro areas (VIC, NSW, QLD, SA, WA)	5-10 business days
Regional areas	5-15 business days
Remote areas (NT, TAS, remote WA/QLD)	5–20 business days

We offer flat rate shipping of $15 on all orders Australia wide.

These are estimates only - actual delivery times can vary due to courier delays, peak periods, or remote locations.

3. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your parcel directly with the courier.

4. Where We Ship

We currently deliver to residential and business addresses across all Australian states and territories, including:

Metro and regional areas
PO Boxes
Parcel lockers

We do not currently ship internationally. If you're outside Australia and would like a product, contact us - we may be able to arrange something on a case-by-case basis.

5. Shipping Restrictions

Some larger or hazardous items (e.g. batteries, certain electrical components) may have shipping restrictions or surcharges depending on carrier rules. Any restrictions will be noted on the relevant product page, or we'll contact you if this affects your order.

6. Incorrect Address

Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address provided by the customer, but we'll do our best to help redirect the parcel if the courier allows it. Additional charges may apply for re-delivery.

7. Lost or Delayed Parcels

If your order hasn't arrived within the estimated timeframe, contact us at info@livewireauto.com.au with your order number and we'll investigate with the courier on your behalf. See our Returns & Refunds Policy for what happens if your parcel arrives damaged.