Refund policy

Returns & Refunds Policy - LIVEWIRE AUTO

Last updated: 25 September 2026

At LIVEWIRE AUTO, we want you to be happy with your purchase. This policy outlines your rights and our process for returns, refunds, and exchanges for orders shipped within Australia.

1. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). You are entitled to a repair, replacement, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind Returns

We accept change of mind returns within 14 days of delivery, provided the item is:

  • Unused, uninstalled, and in original condition
  • In original packaging, with all tags, manuals, and accessories included
  • Accompanied by proof of purchase (order number or receipt)

Change of mind returns are at the customer's expense for return shipping. Original shipping costs are non-refundable. A restocking fee of 20% may apply on change of mind returns.

Not eligible for change of mind return:

  • Electrical items that have been installed, wired in, or had packaging/seals broken (for safety and resale reasons)
  • Custom or special-order parts
  • Items marked as final sale or clearance

3. Faulty, Defective, or Incorrect Items

If your item arrives faulty, damaged, or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the issue. We will arrange, at our cost, one of the following:

  • Replacement of the item
  • Repair (where applicable)
  • Full refund including original shipping

This applies regardless of whether the item has been installed, as installation is often the only way to identify an electrical fault.

4. Damaged in Transit

If your order arrives damaged, please photograph the item and packaging and contact us within 48 hours of delivery. We will lodge a claim with the courier and send a replacement or refund - you won't be out of pocket.

5. How to Request a Return

  1. Email info@livewireauto.com.au or use the contact form with your order number, reason for return, and photos if the item is faulty or damaged
  2. We'll respond within [1–2 business days] with approval and return instructions
  3. Pack the item securely (electrical components especially - original packaging where possible) and send to LIVEWIRE AUTO (address will be advised via email)
  4. Once received and inspected, we'll process your refund or replacement within 10 business days

Please don't send items back without contacting us first - unapproved returns may be delayed or declined.

6. Refunds

Approved refunds are processed to your original payment method within 5–10 business days of us receiving and inspecting the returned item. You'll receive an email confirmation once processed.

7. Exchanges

If you need a different size, fitment, or part number, the fastest option is to request a refund for the original item and place a new order. Contact us and we'll guide you through it.

8. Non-Returnable Items

  • Electrical parts that have been wired, connected, or show signs of installation (unless faulty)
  • Items damaged by misuse, incorrect installation, or normal wear and tear
  • Custom-cut cable, made-to-order looms, or special-order items
  • Gift cards

9. Warranty

Many products carry a manufacturer's warranty separate to this policy - see individual product listings for details. Warranty claims are handled in line with the manufacturer's terms in addition to your ACL rights.

10. Contact Us

LIVEWIRE AUTO
Website: livewireauto.com.au
Email: info@livewireauto.com.au